Privacy Policy

Effective Date: January 4, 2026

This Privacy Policy explains how Plumbing Call Flow (“we,” “us,” or “our”) collects, uses, and protects personal information from individuals who visit our website or use our services (the “Service”). By accessing or using the Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Contact Information — such as your name, business name, phone number, and email address.

Account and Billing Information — including subscription and payment-related details, which are processed securely through third-party payment processors. We do not store full payment card details.

Usage and Technical Data — such as IP address, browser type, device information, pages viewed, and interactions with the website or platform.

Call and Voice Interaction Data — including call metadata, AI-generated transcriptions, summaries, routing details, or related records created when calls are answered or handled through the Service.

Communications — including responses to SMS messages, emails, submitted forms, quote requests, support inquiries, onboarding communications, and service-related messages.

2. How We Collect Information

Information may be collected when you:

• Submit a form
• Activate a subscription or service
• Contact support
• Respond to emails, SMS messages, or automated workflows
• Interact with the website, dashboard, or call features

Some information is collected automatically through cookies, analytics tools, or similar technologies.

3. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Service
• Deliver onboarding messages, system notifications, and support
• Process subscriptions and payments
• Improve service performance, reliability, and user experience
• Prevent fraud, misuse, or unauthorized access
• Comply with applicable legal or regulatory obligations

Information related to AI-assisted communications is used solely to operate, analyze, and improve call-handling and communication features.

4. SMS and Email Communications

By providing your phone number or email address, you consent to receiving service-related SMS messages and emails, including:

• Responses to inquiries or missed calls
• Account activation and onboarding notices
• Billing, subscription, or usage notifications
• Support and administrative communications

Some messages may be generated or assisted by automated or AI-powered systems to ensure timely responses.

You may opt out of non-essential communications at any time by replying STOP to SMS messages or using unsubscribe links where provided. Essential service or account notices may still be sent where required to operate the Service.

5. Sharing of Information

We do not sell or rent personal information.

Information may be shared only with trusted third-party service providers that assist with:

• Payment processing
• Email and SMS delivery
• Hosting, analytics, automation, and security
• CRM, call routing, and subscription management

These providers may access information only as necessary to perform services on our behalf and are required to maintain appropriate confidentiality and data protection standards.

6. Data Storage and Forwarding

Information submitted through forms, calls, or messages may be stored securely within our systems and may be forwarded to authorized business communication channels or dashboards to support service delivery.

7. AI-Assisted Communications

Certain features of the Service use automated or AI-assisted systems to answer calls, route inquiries, generate summaries, or provide preliminary responses. These systems may create transcriptions or call records to support service operation. Such data is handled in accordance with this Privacy Policy and is used only for service delivery, quality improvement, and operational purposes.

8. Cookies and Tracking Technologies

We may use cookies or similar technologies to support site functionality, analytics, and performance improvements. You may disable cookies through your browser settings, though certain features may not function properly as a result.

We may also use advertising and remarketing technologies provided by third-party platforms such as Google or Meta to help us present relevant information about our services to individuals who have previously visited our website. These technologies use cookies or similar identifiers and do not provide us with direct access to personal accounts or private platform data.

You can control how these platforms use data for advertising by adjusting your ad preferences through their respective services.

9. Data Retention

We retain information only as long as reasonably necessary to:

• Operate and support active accounts
• Maintain business and transaction records
• Comply with legal or regulatory requirements
• Prevent fraud or misuse

You may request deletion of account data, subject to legal or operational limitations.

10. Data Security

We use commercially reasonable safeguards to protect personal information. While we take data security seriously, no system can be guaranteed to be completely secure.

11. User Rights

Depending on applicable law, you may request to:

• Access your personal information
• Correct inaccuracies
• Request deletion of data
• Withdraw consent where applicable

Requests may be submitted to the contact information listed below.

12. Children’s Privacy

The Service is intended for business use and is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

13. International Users

The Service is operated in the United States. If you access the Service from outside the U.S., you consent to the transfer and processing of information in the United States.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Service after updates constitutes acceptance of the revised policy.

15. Contact Information

If you have questions about this Privacy Policy, please contact:

Plumbing Call Flow
Operated by: Ira Blatt & Associates
Merced, California
Email: [email protected]